Privacy Policy

Protecting your privacy is important to us. We hope the following statement will help you understand how we collect, use, and safeguard the personal information you provide to us on our website.

Who we are
Our website address is Milbrodale Farm Pty Ltd, (“we”, “us”, the “Company”) ABN 88 626 963 737, is bound by the Australian Privacy Principles 2014 as set out in the Privacy Act 1988 (Cth). These Privacy Principles govern the way in which we collect, use, disclose, store, secure, and dispose of your personal information.

Collection of personal information
– What personal information we collect
The Company will, from time to time, collect and use personal information. This is information that identifies an individual. This may be when you access our website, request or purchase certain documents or goods, or make a service request or visit booking by telephone, email, or through our social media.

The personal information collected and held by the Company is general contact information such as your name, phone number, IP address, physical address, and email address.

 – The purpose of collecting the data
We will collect your personal information for the primary purpose of providing our services to you. We may collect, hold, and use your personal information for the purpose of product and client marketing in order to continually improve our services to you. Examples include:

  • Responding to customer feedback
  • Actioning content email preferences
  • Considering responses to surveys
  • Improving our products or services
  • Providing you with information and updates regarding our website, or new and additional products and services

When you provide us with personal information to complete a transaction to purchase from our website, we understand that you give your consent to our collecting this personal information and using it for this specific purpose only.

We will only use your personal information to provide you with direct marketing material if you have registered or subscribed to such publications with us. If you wish to cease receiving any such information, you may let us know either by email or mail and your request will be actioned as possible.

Payment and financial information
The company uses direct deposits, woo-commerce payments, Apple Pay and Paypal for its online credit card transactions. No credit card details are stored on our website.

All the payment information we collect is done so under SSL – a standard internet security measure. Any data that we store about you is kept behind a secure firewall in our database and is not accessible to the public in any way.

Right to access your personal information
Any person may seek access to personal information that the Company holds about that person and the Company will provide access to that information in accordance with the Act.

There are certain exemptions that may apply to the provision of that information. Further, we may require that the person requesting access provide suitable identification, and while there is no fee for requesting access to your personal information, we may charge you an administration fee for granting access to information.

If you become aware that any personal information we hold about you is incorrect or incomplete or if you wish to update your information, please contact us. If you wish to access, correct, or update personal information held by the Company, please contact us.

Management and use of personal information
 – Use of personal information
The Company may use your personal information for the following purposes:

With your consent, sending you information about the Company and its activities and advertising and marketing materials;
Statistics, studies, and analysis, marketing and improvement of our website, products, and services;
To perform the services you request, respond to queries and book visits;
Such other purposes as indicated to you at the time we collected your personal information or as otherwise permitted by the Act.

 – Retention of personal information
Your personal information will be retained for a period appropriate to the purposes for which it was collected and as otherwise might be required by law. After such a period, your personal information will be permanently destroyed in accordance with the Act and the Company’s document retention policies.

 – Disclosure of personal information
We may from time to time need to disclose certain personal information for the purpose of:

Complying with a legal requirement such as a law, regulation, court order, subpoena, or warrant in the course of a legal proceeding or in response to a law enforcement agency request,
Protecting the rights, property, or safety of Milbrodale Farm Pty Ltd, its customers, or third parties.
Under no circumstances will we share any personal information that we collect with any third parties or websites. All the information you give us is completely private and used solely for order processing and shipping. If you give us permission to send you marketing emails then we use your email address for that purpose but never does that email address get sold or distributed to any other website or list.

 – Data security and privacy
The Company does not control each and every risk related to the use of the internet and the website and therefore warns site users of the potential risks involved in the functioning and use of the internet and the risk of unauthorised and fraudulent activities associated with the internet. Except to the extent, liability can be excluded due to the operation of the statute, the Company excludes all liability (including negligence) for the consequences of any unauthorised access to, disclosure of, misuse of, or loss or modification of your personal information. Nothing in this Privacy Policy restricts, excludes, modifies or purports to restrict, exclude, or modify any statutory consumer rights available to you under any applicable law. Please notify us immediately if you become aware of any breach of security.

 – Cookies
Cookies are data files stored on your computer after you access certain websites. The Company uses Cookies or similar files on the website in order to facilitate your ongoing access, navigation, and use of the website which may be stored on your computer. These cookies allow us to track usage patterns, and to compile data that helps us provide a better quality of service at the website and improve the content and may include the collection of the following information – pages seen, date and time of connection, your IP address, type of browser and operating system you are using and other technical information.

If you delete Cookies, use a different browser or buy a new computer, you will need to renew your opt-out choice. You can disable Cookies in your web browser.

Changes to our Privacy Policy
We may make changes to this Privacy Policy at any time and for any reason and the latest version is available from

 Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at